Frequently Asked Questions
What areas does Caring Matters serve?
Caring Matters Bay Area serves the Contra Costa, San Francisco and Santa Clara counties, with our nationwide franchises covering thirteen states and many different regions.
Who would be an ideal candidate to receive your Home-Care services?
Caring Matters consumer base ranges from the elderly seniors to disabled adults as well as new moms, children, and anyone else who needs non-medical assistance and help with day-to-day living.
What is your hourly rate? Can I afford these services?
Caring Matters offers quality service at affordable rates. We can provide care in as few increments as one hour per day or as much as 24 hours a day depending on your needs. Please call us today at (925) 385-0645 or Email Us to discuss our services in your area.
Does your agency accept Medicaid?
Yes, Caring Matters is a Medicaid provider.
Would my loved one benefit from In-home care compared to a nursing facility? Which one is more affordable?
Statistically, home care is more affordable than a nursing facility. The average annual cost for nursing home care rose 17% in 2 years. Caring Matters believes that in-home care is always the best alternative for the loved one who wishes to remain at home, surrounded by the familiar faces of the ones who love them and care about them. The fact that you select the amount of time that we provide care to best benefit your loved one keeps the cost at a manageable level. Compared to the caregiver to client ratio found in nursing homes, we believe our one-on-one care provided by in-home caregivers is certainly the better choice. (Please understand that a non-medical in-home agency is NOT a replacement for medical care.)
Does Caring Matters provide services in facilities?
Yes, Caring Matters can provide services in 55+ adult communities, retirement communities, etc.
Does your agency have a license to provide these services?
Caring Matters is state licensed in each state in which we operate to provide non-medical home care services.
What are your requirements when selecting a caregiver?
All of our caregivers must pass a drug screening, criminal background check, child abuse check, must have three professional references, and work physical. They must be dependable, caring, and possess a positive attitude.
How much time does it take your agency to get a caregiver?
Caring Matters can have a caregiver provide services in as early as 7 days. In emergency cases we can start services within 24 hours.
Would I be able to meet the caregiver before the services begin?
Yes, simply request an initial meeting with the caregiver and Caring Matters will accommodate this request.
Who is responsible for paying the caregiver?
Clients are responsible for paying Caring Matters directly. Caring Matters strongly discourages any tipping or gifts. It is truly our pleasure to be of service to you.
What is the difference from your agency or someone I can hire elsewhere?
Caring Matters offers you peace of mind. With our thorough screening process and guarantee of service at all times, why go elsewhere? In addition our caregivers are guaranteed to be fully insured, bonded, and experienced. We also offer excellent customer service.